Refund Policy

Refund and Damage Policy

While we do not accept returns or exchanges, we do provide refunds for products that arrive damaged or faulty. All products undergo quality control checks to ensure accuracy; however, if something is not right, we want to make it right.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains missing items, or contains incorrect items, you must contact us within 30 days of purchase at:
📧 heartwhiskers@outlook.com

Please provide order details and photos (if applicable).

Refund Processing

If a refund is approved, it will be issued to the original payment method. Refund timing varies by financial institution but typically appears within 5–10 business days.